In order to better provide you with our services, we collect various types of information about our users identified below.
Personally Identifiable Information (PII). This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this Site, such as register for an account, purchase a bid pack, bid for a product or service, post content in the user forums, sign up for our newsletters or email lists, or send us feedback, we, or our third-party payment processor may ask you to provide certain information about yourself.
Examples of PII may include your first and last name, email address, mailing address, billing address, telephone numbers, Bank Verification Number (BVN) and other identifying information.
Aggregate Information. This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the Website’s Uniform Resource Locator (“URL”) that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol (“IP”) address.
We do not collect any PII about you unless you voluntarily provide it to us. However, you will be required to provide certain PII to us when you elect to use certain products or services available on the Site. These may include:
When processing certain information, such as payment information with affiliated banking institutions or payment processors, we encrypt the transaction, using Secure Socket Layer (SSL) encryption technology, in order to prevent your information from being stolen or intercepted. Additionally, your debit card information is never stored on our servers, but is tokenized and sent directly to the appropriate financial gateways.
We may also collect, or our third party advertising partners may collect, certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers or software, to administer our Site and to gather demographic information. Our third party advertising partners may also provide us with aggregate, but not individual, reports that will tell us how many ads were presented and clicked upon at our Site, or certain behavioural patterns that occur when browsing through our Site.
We may also use an outside advertising partner to display banner advertisements on our Site. As part of their service, they will place a separate cookie on your computer. We will not provide any third-party advertising partners with any of your PII or information about your purchases or activities on the Site. We and our third party ad server will collect and use Aggregate Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular ad. Other advertisers may also place banner ads on our Site in the same manner as above, but we will not disclose any PII to them.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.
We will not sell, trade, or rent your PII to others. We do provide some of our services and products being auctioned through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver products or services to you. For example, our payment processor must collect your billing information; we must release your address information to the delivery service to deliver products that you’ve successfully bid for; and provide your order information to any third parties that help us provide customer service.
We may also provide Aggregate Information about our customers’ sales, traffic patterns, and related Site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.
We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time by . You may also access and correct your personal information and privacy preferences by emailing or writing us at: [email protected]
Please include your name and email address when you contact us.
We encourage you to promptly update your PII if it changes. You may delete your information or ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.
We may, from time to time, send you email regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Kobobid (or agents working on behalf of Kobobid and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by accessing your account online editing your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Site may not work properly in your case.
On our Site, you can be assured that your PII is secure, consistent with current industry standards. We strive to take appropriate security measures to protect against unauthorized access, unauthorized alteration, disclosure or destruction of your PII. For example:
In order to most effectively serve you, debit card transactions are handled by established third party banking institutions and payment processors. They receive the information needed to verify and authorize your debit card or other payment information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
You must be at least 18 years old to have our permission to use this Site. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors.
You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) in the discussion forums or other public areas on this Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. To learn about our Site conduct policies, please see our Site Terms and Conditions of Use here.